Find Your True Evangelists With This Spa Metric


A satisfied customer can be a great endorsement for your business.

A Repeat Guest can potentially be a True Evangelist for you.

This metric is expressed as %

And is calculated by Number of Repeat Guest / Total Spa Guests

A Repeat Guest is the ultimate measure of customer satisfaction. If a guest returns to your spa for another treatment or service, chances are they are satisfied with what the received the first time. A Repeat Guest could be a Re-booking Guest (see Ep. #617) or not.

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