Talk With Them Where They Want To Talk To You

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These days there are so many different ways to communicate with our customers.

Email, Online Form, Phone Call, Messaging Platform.

And if it’s a Messaging Platform…which one?

Facebook, WhatsApp, Instagram, or just a good old fashioned SMS.

The key thing is to make sure you communicate with your customers on the same platform they communicate with you.

If they’ve sent you a WhatsApp, reply to them there.

Don’t call them. Unless they asked you to.

Customer-First…always.

#communication #customercentric #customerfirst